Handcrafted "Pawfect-Dog" Copper Enamel Rakhi by EkiBeki

Returns/Exchange Policy

• At EkiBeki, we adhere to the highest quality standards at each stage of our production and take special care in delivering the products to you.
• Before you proceed to return the product, please take a moment to realize that our products are lovingly handcrafted especially for you by traditional folk craftsmen residing in the rural parts of India. Thus, each of our product is unique and has a story of its own. It is also not as perfect as a machine-made item which is manufactured in bulk, but a bit different from the image on the website with minor colour and design variation.
• On products which have reached you in perfect condition, we do not offer returns or exchanges. 
• If you have received any damaged product, have genuine quality issues, or the product does not match with what you had ordered, we will take back the product and offer you either a full refund or re-ship the product to you.
• In this case, we request you to please write to us at our email id – orders@ekibeki.com mentioning your order number in the subject line for quick processing.
• Send us images of the damaged/wrong product within 24 hours of its delivery to you at our email id – orders@ekibeki.com and make sure to include: 
  • Your order number – packing slip, original bill or receipt 
  • Your contact details – name, address, phone number, email id

• Products returned must be in unused condition and must reach us within 7 days of receipt of your shipment, post this we will initiate your refund.
• Refunds will be made in the same form of payment originally used to make the purchase. Please note that banks usually take 7-10 business days to process a refund once it has been initiated from our end.
• For Cash on delivery (COD) orders – Refunds can only happen via credit coupon which you can use to buy something else from our website.
• The buyer will be responsible for applicable charges for both returns and exchange we ship. 
• For cancellations- All orders will be shipped within 2 business days thus, if you wish to cancel the order, please inform us before we dispatch them to you by writing to us at orders@ekibeki.com